Nine Mandates That Lead to Success

1.  Listen because it shows how much you value the other person.
2.  Return all phone calls immediately.
3.  Send thank you notes.
4.  Show sincere appreciation.
5.  Become a valued resource to the donor.
6.  Create a relationship— not a sale.
7.  Do what you say you will do— do not over-promise.
8.  Do what is not expected.
9.  Do all these things without any expectation of a return from the donor.