1. Listen because it shows how much you value the other person.2. Return all phone calls immediately.3. Send thank you notes.4. Show sincere appreciation.5. Become a valued resource to the donor.6. Create a relationship— not a sale.7. Do what you say you will do— do not over-promis
Okay. Okay! I get it. In a recent e-mail, I suggested a title to consider to take the place of one that is in common use. I received several hundred responses saying— what the heck is the matter with the old, Director of Planned Giving or Gift Planning.